A digital product is a combination of an organization’s resources based on digital technology and designed to offer value to consumers, so option C is correct. ITIL treats products as structured configurations of resources that can include software, infrastructure, data, interfaces, knowledge, and supporting capabilities. These products form the basis for digital services and help enable outcomes for consumers. Option A sounds more like a service offering description. Option B describes access to resources as a form of service relationship. Option D describes service actions. The digital product concept is important because it connects strategic intent, design, build, operation, and service delivery. It is not just a piece of software, but a managed combination of resources created to support value creation through technology-enabled services.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit