Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
ITIL 4 defines service relationship management as:
“Joint activities performed by a service provider and a service consumer to ensure continual value co-creation.”
It includes all interactions between provider and consumer, such as:
Service provisioning
Service consumption
Relationship-building activities
Thus, Option D is the exact ITIL 4 answer.
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