In theservice request fulfillment control process, the appropriateservice request modelis chosen during therequest categorizationactivity. Categorizing the request helps determine the correct model or procedure to follow for fulfilling the request efficiently and appropriately. This ensures that the service request is aligned with pre-defined workflows, contributing to consistency and efficiency in handling similar types of requests.
Service request model initiation and controlrefers to starting and managing the model, but the categorization determines which model is appropriate.
Ad hoc fulfilment controlandfulfilment reviewoccur after the model has been selected.
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