ITIL 4 Specialist: Monitor, Support, FulfilExam ITIL-4-Specialist-Monitor-Support-Fulfil Question # 9 Topic 1 Discussion

ITIL 4 Specialist: Monitor, Support, FulfilExam ITIL-4-Specialist-Monitor-Support-Fulfil Question # 9 Topic 1 Discussion

ITIL-4-Specialist-Monitor-Support-Fulfil Exam Topic 1 Question 9 Discussion:
Question #: 9
Topic #: 1

Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?


A.

The competencies required to resolve incidents are identified and skilled human resources are available


B.

The incident management approach is integrated with other standards and approaches adopted by the organization


C.

The effectiveness of incident resolution is regularly reviewed and continually improved


D.

Information about detected incidents is traced and managed in an integrated information system


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