In the 'user query handling' process, the input that initiates the process isrecorded and categorized user queries. Once queries from users are logged and properly categorized, they can be processed according to the guidelines and procedures in place.
Categorized user queriesare an essential input because they allow the system to triage and direct them to the appropriate resources or resolutions.
Improvement initiativesandguidelines for triageare not direct inputs but rather supportive components or outputs used for process enhancement and decision-making during query handling.
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