Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly

Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed

Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments