Digitally enabled organizations often structure work around products and services, with distinct value streams that support the creation, delivery, support, and improvement of each offering. This helps align activities to value and supports faster, more responsive delivery.
A is less typical in modern digital operating models, which often emphasize stable, cross-functional product teams rather than temporary project teams. C is incorrect because digital organizations usually depend on more interaction and feedback, not less. D may exist where needed, but highly detailed process control is not generally the defining feature of fast digital service value systems.
B is the best answer because separate value streams for products and services are a common pattern in digitally enabled organizations. The ITIL 4 practice-guide manual also emphasizes practices contributing to value streams and the service value chain .
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