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ITIL 4 Foundation Exam ITIL-4-Foundation Question # 8 Topic 1 Discussion

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ITIL 4 Foundation Exam ITIL-4-Foundation Question # 8 Topic 1 Discussion

ITIL-4-Foundation Exam Topic 1 Question 8 Discussion:
Question #: 8
Topic #: 1

What do customer perceptions and business outcomes help to define?
A.

The value of a service

B.

Service metrics

C.

The total cost of a service

D.

Key performance indicators (KPIs)

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Actual exam question for ITIL ITIL-4-Foundation exam by Arlo6948 at Sep 15, 2025, 6:34:11 AM

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