Identifying the Root Cause: The buyer's performance issues stem from a lack of understanding of the policies and procedures at headquarters, indicating a need for additional training.

Training and Development: Providing the buyer with comprehensive training will address the gaps in knowledge and align the buyer’s practices with the company’s expectations and standards.

Performance Improvement: Proper training ensures that the buyer understands the importance of attendance, accurate documentation, and focus, leading to improved performance and adherence to company policies.

Long-term Benefits: Investing in training supports employee development, increases job satisfaction, and reduces the likelihood of similar issues in the future.

References: Best practices in human resource management and organizational behavior emphasize the importance of training and development in managing performance issues. Sources include "Human Resource Management" by Gary Dessler and guidelines from the Society for Human Resource Management (SHRM).