A firm’s supply manager surveys stakeholders to rate the performance of supply management along several key factors and to determine what factors matter most to the stakeholders. The results of the survey (with scale values ranging from 1 for Low to 5 for High), are as follows:
FactorsRatingPriority
Speed of order processing42
Supply management knowledge43
Quality24
On-time delivery43
Supplier innovation44
Product and market awareness25
Cost control42
Which of the following conclusions is MOST strongly supported by the survey results?
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