When supply management staff find the data provided by the ERP system to be incomplete or incorrect, the first step should be to retrain employees in the proper use of the ERP system. This ensures that data is entered correctly and consistently, which improves the accuracy and completeness of the information provided by the system. Proper training can often resolve issues related to data quality and utilization without the need for more drastic measures.

References

APICS (Association for Supply Chain Management). Effective Use and Training for ERP Systems.

ISM (Institute for Supply Management). ERP System Optimization and Employee Training.