The plan must include employee education in order to reduce client-side exploitation. Employee education is a process of providing the employees with the necessary knowledge, skills, and awareness to follow the security policies and procedures, and to prevent or avoid the common security threats or risks, such as client-side exploitation. Client-side exploitation is a type of attack that targets the vulnerabilities or weaknesses of the client applications or systems, such as web browsers, email clients, or media players, and that can compromise the client data or functionality, or allow the attacker to gain access to the network or the server. Employee education can help to reduce client-side exploitation by teaching the employees how to recognize and avoid the malicious or suspicious links, attachments, or downloads, how to update and patch their client applications or systems, how to use the security tools or features, such as antivirus or firewall, and how to report or respond to any security incidents or breaches. Approved web browsers, network firewall procedures, and proxy configuration are not the plan components that must be included in order to reduce client-side exploitation, as they are related to the technical or administrative controls or measures, not the human or behavioral factors, that can affect the client-side security. References: CISSP All-in-One Exam Guide, Eighth Edition, Chapter 1, Security and Risk Management, page 47. Official (ISC)2 CISSP CBK Reference, Fifth Edition, Chapter 1, Security and Risk Management, page 62.