Isaca Certified Information Systems Auditor CISA Question # 366 Topic 37 Discussion

Isaca Certified Information Systems Auditor CISA Question # 366 Topic 37 Discussion

CISA Exam Topic 37 Question 366 Discussion:
Question #: 366
Topic #: 37

An IS auditor is reviewing the service management of an outsourced help desk. Which of the following is the BEST indicator of how effectively the service provider is performing this function?


A.

Average ticket age


B.

Number of calls worked


C.

Customer satisfaction ratings


D.

Call transcript reviews


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