Ifmeasurable benefitswerenot defined, the organizationcannot assess whether the system achieved its intended goals, making it the mostcriticalissue.
Measurable Benefits Not Defined (Correct Answer – D)
No clear KPIs or success metricsmeans no way toevaluate ROI.
Example:A company implementsan ERP systembut has no performance indicators to measure success.
No Lessons Learned (Incorrect – A)
Important but doesnot impact system effectiveness.
Missing Dashboard Deliverables (Incorrect – B)
A reporting issue,not a strategic failure.
Budget Overrun (Incorrect – C)
A financial concern butnot as critical as system success measurement.
[References:, ISACA CISA Review Manual, COBIT 2019 (Project Governance), , , , , , ]
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