High employee turnover (A) poses the greatest risk because it leads to knowledge loss, operational disruptions, and potential security risks from departing employees. A constantly changing workforce can also impact compliance, training, and overall IT stability.
Other options:
Lack of customer satisfaction surveys (B) is a business issue but not a critical IT risk.
Aging staff (C) may be a long-term risk but does not have an immediate impact.
Frequent software upgrades (D) can be beneficial if managed correctly.
[Reference: ISACA CISA Review Manual, IT Governance and Management of IT, , , , ]
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