Supply chain agreements between a cloud service provider and cloud customers should, at a minimum, include audits, assessments, and independent verification of compliance certifications with agreement terms. This is because cloud customers need to ensure that the cloud service provider meets the agreed-upon service levels, security standards, and regulatory requirements. Audits, assessments, and independent verification can provide evidence of the cloud service provider’s compliance and performance and help identify any gaps or risks that need to be addressed. This is also stated in the Practical Guide to Cloud Service Agreements Version 2.012, which is a reference document for cloud customers and providers to analyze and negotiate cloud service agreements.

The other options are not directly related to the question. Option A, regulatory guidelines impacting the cloud customer, refers to the legal and ethical obligations that the cloud customer has to comply with when using cloud services, such as data protection, privacy, and security laws. These guidelines may vary depending on the jurisdiction, industry, and type of data involved. Option C, policies and procedures of the cloud customer, refers to the internal rules and processes that the cloud customer has to follow when using cloud services, such as data governance, access management, and incident response. Option D, the organizational chart of the provider, refers to the structure and hierarchy of the cloud service provider’s organization, such as the roles, responsibilities, and relationships of its employees, departments, and units.

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Practical Guide to Cloud Service Agreements Version 2.01

Practical Guide to Cloud Service Agreements V2.0| Object … - OMG3

Supply chain agreements between CSP and cloud customers should …4

Practical Guide to Cloud Service Agreements Version 3