IIA Certification in Risk Management Assurance IIA-CRMA-ADV Question # 12 Topic 2 Discussion

IIA Certification in Risk Management Assurance IIA-CRMA-ADV Question # 12 Topic 2 Discussion

IIA-CRMA-ADV Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

In which of the following scenarios would a customer service hotline receive a high volume of complaints regarding payments not being applied to customers’ accounts?


A.

Invoices are not being mailed to customers.


B.

An employee is tampering with customer checks.


C.

Employees are submitting fraudulent expense reports.


D.

The customer service department is not forwarding complaints to the accounts receivable department.


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