Reframing means restating or repositioning an issue in a different way so that the person can view it from a more constructive perspective. The employee sees the new software as a burden, while the supervisor presents it as a tool that will improve efficiency and accuracy. This shifts the focus from frustration to benefit. Empathetic listening would involve acknowledging the employee’s feelings before responding. Reflective listening would restate the employee’s concern to confirm understanding. Dialogue would involve a two-way exchange to explore concerns and possible solutions. Internal auditors and managers use reframing during change management, control implementation, and training because it helps reduce resistance and align employees with organizational objectives. Therefore, Option B is correct.