The CIA Exam (Part 2 – Practice of Internal Auditing) requires auditors to identify the root causes of issues and deviations from criteria, not just report symptoms. A root cause analysis seeks the underlying reason for a problem, rather than describing its occurrence.

Option A simply describes the condition (missing results).

Option B identifies a trend but not the underlying cause.

Option D shifts responsibility to employees without addressing why results were not saved.

Option C identifies a system design flaw that prevents employees from saving results, which is a true root cause.

Therefore, including Option C in the audit report demonstrates compliance with internal audit methodology, as it highlights the underlying systemic problem instead of merely documenting symptoms or assigning blame.