HDI Help Desk Analyst (HDA) HD0-100 Question # 22 Topic 3 Discussion

HDI Help Desk Analyst (HDA) HD0-100 Question # 22 Topic 3 Discussion

HD0-100 Exam Topic 3 Question 22 Discussion:
Question #: 22
Topic #: 3

Which four statements about self-help materials are true? (Choose four.)


A.

Their location should be explained to employees


B.

They should be user-friendly


C.

They should contain accurate information


D.

They should be timely and relevant


E.

They should replace the need for instructor-led training


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