Which scenario shows a Business Analyst (BA) demonstrating an important way to use Guidewire's Business Process Flows during a product implementation?
A.
We will use our Business Process Flow for First Notice of Loss (FNOL) to guide the development of custom configuration instead of Guidewire's Process for Flow FNOL because we would like to continue using our current process.
B.
We will be leveraging base configuration, so we will reference Guidewire's Business Process Flow for assignments to make changes to our business process for claim assignment.
C.
We will compare our Business Process Flow for First Notice of Loss (FNOL) to Guidewire's Business Process Flow for Reserve entry to identify whether process gaps exist.
D.
We will not reference Guidewire Business Process Flows because we do not have the process flows for our current process documented to compare it.
One of the primary value drivers of a Guidewire implementation is the "Adopt" or "Fit-to-Standard" approach, which encourages insurers to align their operations with industry best practices embedded in the software.
Best Practice (Option B):The most effective use of Guidewire's standard Business Process Flows is to use them as a reference tochange the customer's internal processes. Instead of customizing the software to match a legacy (and potentially inefficient) way of doing things, the BA uses the base product flow to demonstrate how the system works out-of-the-box and guides the business to adapt their assignment logic to match this standard. This reduces customization costs and simplifies future upgrades.
Why Option A is incorrect:This describes the "Gap" approach where the software is heavily customized to fit the old process ("continue using our current process"). This is considered an anti-pattern in modern implementations as it increases technical debt.
Why Option C is incorrect:Comparing FNOL (intake) to Reserves (financials) is comparing two completely different lifecycle stages, making the gap analysis invalid.
Why Option D is incorrect:Lack of documentation is not a valid reason to ignore the standard flows; in fact, the standard flows can serve as thenewdocumentation for the undocumented process.
Based on the Guidewire ClaimCenter Business Analyst documentation and the provided exhibits, here is the verified answer for Question 42.
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