The central problem is the Large Language Model's (LLM's) knowledge cutoff, where it cannot answer questions about information that appeared after its training data was collected (e.g., recently updated product details).

Retrieval-Augmented Generation (RAG) is specifically designed to overcome this limitation. The process involves:

Retrieval: When a question is asked, the RAG system first searches an external, up-to-date knowledge source (like a vector database of current product docs).

Augmentation: It retrieves the most relevant, recent text snippets (the context).

Generation: This retrieved context is added to the user's prompt (augmentation) and sent to the LLM, forcing the model to ground its response in the current facts.

The key benefit is thus to enable the chatbot to access and utilize external, up-to-date knowledge sources (D). This ensures the answers are accurate and relevant to the most current product information, directly addressing the knowledge cutoff issue without requiring expensive model retraining.

Option B is the function of the Temperature setting, not RAG.

Option C describes an unproven and unscalable model update mechanism (fine-tuning is a separate process).

RAG is a process enhancement that prioritizes accuracy and relevance over merely reducing computation (A).

(Reference: Google Cloud documentation on RAG states that its primary purpose is to address the “knowledge cutoff” and hallucination issues of LLMs by retrieving relevant and up-to-date information from external knowledge sources at inference time and using this retrieved information to ground the LLM's generation, ensuring factual accuracy.)