You work as an Incident handling manager for a company. The public relations process of the company includes an event that responds to the e-mails queries. But since few days, it is identified that this process is providing a way to spammers to perform different types of e-mail attacks. Which of the following phases of the Incident handling process will now be involved in resolving this process and find a solution? Each correct answer represents a part of the solution. Choose all that apply.