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Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 3 Topic 1 Discussion

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Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 3 Topic 1 Discussion

PC-CIC-Core Exam Topic 1 Question 3 Discussion:
Question #: 3
Topic #: 1

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
A.

Skill desire to use

B.

Interaction’s time in queue

C.

Skill proficiency

D.

Cost

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Actual exam question for Genesys PC-CIC-Core exam by Onyx87777 at Aug 3, 2025, 12:00:00 AM

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