Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 1 Topic 1 Discussion

Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 1 Topic 1 Discussion

PC-CIC-Core Exam Topic 1 Question 1 Discussion:
Question #: 1
Topic #: 1

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)


A.

Use the Help menu in the Interaction Administrator interface


B.

Press F1 from any one of the property pages in Interaction Administrator.


C.

Use the link from Start>Programs>Interactive Intelligence


D.

Select the help manual on the product pages of the Interactive Intelligence website.


E.

From the Interaction Client, select Help>interaction Administrator.


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