A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
A.
The user may have deleted the icon.
B.
The user is not assigned the appropriate role.
C.
The user's phone is unplugged.
D.
The Phone number is being used by a different user.
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.
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