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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 4 Topic 1 Discussion

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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 4 Topic 1 Discussion

GCP-GC-ADM Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A.

Skills

B.

Additional attribute ratings

C.

Language

D.

Time since the agent became available

E.

Staffing requirements

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Actual exam question for Genesys GCP-GC-ADM exam by Axel1059 at Aug 3, 2025, 12:00:00 AM

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