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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 1 Topic 1 Discussion

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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 1 Topic 1 Discussion

GCP-GC-ADM Exam Topic 1 Question 1 Discussion:
Question #: 1
Topic #: 1

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
A.

Dialog boxes

B.

Scripts

C.

Toast pop-ups

D.

IVR prompts

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Actual exam question for Genesys GCP-GC-ADM exam by Rogue23381 at Aug 4, 2025, 5:18:34 AM

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