Fortinet NSE 7 - FortiSASE 25 Enterprise Administrator NSE7_SSE_AD-25 Question # 20 Topic 3 Discussion

NSE7_SSE_AD-25 Exam Topic 3 Question 20 Discussion:

Question #: 20

Topic #: 3

A FortiSASE administrator is receiving reports that some users have travelled overseas and cannot establish their agent-based VPN tunnels, although they can authenticate with their SSO credentials to access O365 and SFDC directly. The administrator reviewed the firewall policies and ZTNA tags of some users and could not find anything unusual. Which action can the administrator take to resolve this problem? (Choose one answer)

Create a dedicated firewall policy for the users.

Instruct the users to restart their laptops and log in again.

Ensure that the countries the users are visiting are not listed under the Deny list in the Geofencing settings.

Instruct the users to install the updated version of the agent-based client.

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Explanation

In a FortiSASE environment, the ability of a remote user to establish a VPN tunnel is governed not only by their credentials and firewall policies but also by geographic access controls.

Geofencing Mechanism: FortiSASE includes a Geofencing feature (found under Configuration > Restrictions or Configuration > Geofencing in newer versions) that allows administrators to restrict or allow access to SASE services based on the geographic location of the endpoint's public IP address.

Connection Failure vs. SSO Success: The scenario describes a situation where users can successfully authenticate via SSO to reach third-party SaaS apps like Office 365 (O365) or Salesforce (SFDC) but cannot connect to the SASE VPN. This occurs because the SSO authentication is handled directly by the Identity Provider (IdP) (e.g., Microsoft Entra ID), which may not have the same geographic restrictions. However, when the FortiClient attempts to establish the tunnel to the FortiSASE Point of Presence (PoP), the SASE gateway checks the Geofencing list. If the country the user is visiting is on the Deny list (or not on the Allow list), the connection is dropped at the "local-in" policy level on the SASE backend, preventing the tunnel from forming.

Verification and Resolution: To resolve this, the administrator must verify the Geofencing settings and ensure that the countries where the traveling users are located are permitted to connect. If the feature is enabled with a "Deny" list, the specific country must be removed from that list; if it uses an "Allow" list, the country must be added.

Analysis of Other Options:

Option A: Firewall policies govern traffic after the tunnel is established; they cannot resolve a failure to connect the tunnel itself.

Option B: Restarting the device is a general troubleshooting step but will not bypass a server-side geographic block.

Option D: While keeping clients updated is a best practice, the issue described (specific to overseas travel while other functions work) points to a configuration restriction rather than a software bug.

Actual exam question for Fortinet NSE7_SSE_AD-25 exam by Nyx17176 at Jan 3, 2026, 12:55:45 AM

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Chosen Answer: A B C D
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Fortinet NSE 7 - FortiSASE 25 Enterprise Administrator NSE7_SSE_AD-25 Question # 20 Topic 3 Discussion

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Fortinet NSE 7 - FortiSASE 25 Enterprise Administrator NSE7_SSE_AD-25 Question # 20 Topic 3 Discussion

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