If the administrator "fortinet" can view logs and perform device management tasks but cannot create a mail server for alert emails, it is likely due to the administrative profile assigned to them. The Standard_User administrative profile may restrict certain administrative functions, such as creating mail servers. To perform all administrative tasks, including creating mail servers, a higher privilege profile, such as Super_Admin, might be required.References:FortiAnalyzer 7.2 Administrator Guide, "Mail Server" section.