Explanation

The Technical support will not support the case

there is no need file transfers , replication and additional testing

If remote access cannot be provided, the F5 Technical support team will resort to working directly with the Admin through phone or email to troubleshoot and resolve the issue. This allows for communication and collaboration between the support team and the Admin without the need for remote access.

In the absence of remote access, file transfers, replication, and additional testing may be required to diagnose and address the issue. This process may involve transferring files, replicating the issue in a controlled environment, and conducting further testing to identify the root cause.

If remote access is not possible, the Admin may be asked to provide the UCS Archive of the current configuration. This archive contains the configuration details of the system suffering from the issue, which can help the support team analyze and troubleshoot the problem without direct access to the system.

Domain

Technical Support