Exin ITIL Foundation (V4) ITIL Question # 82 Topic 9 Discussion

ITIL Exam Topic 9 Question 82 Discussion:

Question #: 82

Topic #: 9

What do customer perceptions and business outcomes help to define?

The value of a service

Service metrics

The total cost of a service

Key performance indicators (KPIs)

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Actual exam question for Exin ITIL exam by Orin27833 at Aug 3, 2025, 12:00:00 AM

Chosen Answer: A B C D
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