Exin ITIL Foundation (V4) ITIL Question # 47 Topic 5 Discussion

Exin ITIL Foundation (V4) ITIL Question # 47 Topic 5 Discussion

ITIL Exam Topic 5 Question 47 Discussion:
Question #: 47
Topic #: 5

What is the definition of “service management”?


A.

A result for a stakeholder enabled by one or more outputs


B.

A formal description of one or more services, designed to address the needs of a target consumer group


C.

Join activities performed by a service provider and a service consumer to ensure continual value co-creation


D.

A set of specialized organizational capabilities for enabling value for customers in the form of services.


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