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Exin ITIL® Foundation ITIL-F Question # 86 Topic 9 Discussion

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Exin ITIL® Foundation ITIL-F Question # 86 Topic 9 Discussion

ITIL-F Exam Topic 9 Question 86 Discussion:
Question #: 86
Topic #: 9

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
A.

Return on investment (ROI), value on investment (VOI), quality

B.

Strategic, tactical and operational

C.

Critical success factors (CSFs), key performance indicators (KPIs), activities

D.

Technology, process and service

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Actual exam question for Exin ITIL-F exam by Orion6555 at Aug 3, 2025, 12:00:00 AM

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