Exin ITIL® Foundation ITIL-F Question # 1 Topic 1 Discussion

Exin ITIL® Foundation ITIL-F Question # 1 Topic 1 Discussion

ITIL-F Exam Topic 1 Question 1 Discussion:
Question #: 1
Topic #: 1

Hierarchic escalation is BEST described as?


A.

Notifying more senior levels of management about an incident


B.

Passing an incident to people with a greater level of technical skill


C.

Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction


D.

Failing to meet the incident resolution times specified in a service level agreement


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