Being part of service management, business relationship management follows the principles of the service lifecycle. Which of the below is not part of activities defined in service operation?
InITIL, theservice operationphase focuses on delivering and managing services, including activities like communicating scheduled outages (A), reporting service performance (B), and handling escalations (C).Defining service strategy(D) is part of theservice strategyphase, not service operation, as it involves planning and aligning services with business goals.
[Reference:EPI CITM study guide, under Service Management, likely references ITIL’s service lifecycle, specifically distinguishing service operation from service strategy. Check sections on ITIL service operation or business relationship management., ]
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