A platform engineer has built the rack for a Dell EMC PowerScale cluster. While unpacking the components, the engineer notices that the ShockWatch meter has been activated.
A ShockWatch meter is a device attached to shipping containers or equipment that indicates if the item has been exposed to excessive shock or mishandling during transit. If the ShockWatch meter has been activated (typically indicated by a color change), it suggests that the equipment may have been subjected to impact beyond acceptable limits.
Recommended Action:
Contact Dell EMC PowerScale Technical Support:
Before proceeding with unpacking or installation, you should report the activated ShockWatch meter to Dell EMC.
Technical Support may advise on additional inspections, testing, or replacement of the affected components.
Why Option C is Correct:
Potential Equipment Damage:
An activated ShockWatch meter indicates possible damage that may not be immediately visible.
Manufacturer Guidance:
Dell EMC can provide instructions to ensure that any damaged equipment is identified and addressed.
Safety Considerations:
Prevents potential issues that could arise from installing compromised hardware.
Why Other Options Are Incorrect:
Option A (Deactivate the ShockWatch meter):
The ShockWatch meter cannot be deactivated once triggered.
Option B (Reset the ShockWatch meter):
The meter is not resettable; it's a single-use indicator.
Option D (Proceed with unpacking):
Ignoring the activated meter could lead to installing damaged equipment.
Dell PowerScale References:
Dell EMC Shipping and Handling Guidelines:
ShockWatch Indicators:
Explain the purpose of ShockWatch meters.
Provide instructions on what to do if the meter is activated.
Technical Support Procedures:
Reporting Shipping Damage:
Emphasize the importance of reporting any signs of damage upon receipt.
Outline the steps for contacting support and initiating any necessary actions.
Best Practices:
Inspect All Shipments:
Upon receipt, carefully examine all packaging and indicators like ShockWatch meters.
Documentation:
Take photographs of the activated ShockWatch meter and any visible damage.
Keep records of communications with Dell EMC.
Await Instructions:
Do not proceed with installation until authorized by Dell EMC Technical Support.
Follow any testing or inspection procedures provided.
Benefits of Contacting Support:
Risk Mitigation:
Ensures that any potential issues are addressed before they impact system performance.
Warranty Protection:
Properly reporting and documenting the issue helps in warranty claims.
Customer Satisfaction:
Facilitates prompt resolution and minimizes deployment delays.
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