When Dell Technical Support requests a part to be sent back for analysis, aDefective Material Return (DMR)process must be completed. The DMR process involves several key steps:
Receive DMR Authorization:
Dell Technical Support provides a DMR number and return instructions.
Complete Required Documentation:
Fill out any forms detailing the part's serial number, failure symptoms, and troubleshooting steps taken.
Prepare the Part for Shipment:
Properly package the defective part using anti-static materials and cushioning to prevent further damage.
Include DMR Documentation:
Attach the DMR paperwork with the shipment to ensure correct processing.
Ship the Part:
Send the package to the designated Dell Logistics center.
Completing the DMR process allows Dell to study the defective part, which can lead to product improvements and enhanced support services.
References:
Dell PowerScale Field Replacement Unit (FRU) Procedures– DMR Process
Dell Logistics Return Guidelines– Shipping and Documentation Requirements
Dell Technical Support Policies– Defective Material Return Instructions
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