In this scenario, the chatbot must avoid answering political questions and instead provide a standard message for such inquiries. Implementing aSafety Guardrailis the appropriate solution for this:

What is a Safety Guardrail?Safety guardrails are mechanisms implemented in Generative AI systems to ensure the model behaves within specific bounds. In this case, it ensures the chatbot does not answer politically sensitive or irrelevant questions, which aligns with the business rules.

Preventing Responses to Political Questions:The Safety Guardrail is programmed to detect specific types of inquiries (like political questions) and prevent the model from generating responses outside its intended domain. When such queries are detected, the guardrail intervenes and provides a pre-defined response: “Sorry, I cannot answer that. I am a chatbot that can only answer questions around insurance.”

How It Works in Practice:The LLM system can include aclassification layeror trigger rules based on specific keywords related to politics. When such terms are detected, the Safety Guardrail blocks the normal generation flow and responds with the fixed message.

Why Other Options Are Less Suitable:

B (Security Guardrail): This is more focused on protecting the system from security vulnerabilities or data breaches, not controlling the conversational focus.

C (Contextual Guardrail): While context guardrails can limit responses based on context, safety guardrails are specifically about ensuring the chatbot stays within a safe conversational scope.

D (Compliance Guardrail): Compliance guardrails are often related to legal and regulatory adherence, which is not directly relevant here.

Therefore, aSafety Guardrailis the right framework to ensure the chatbot only answers insurance-related queries and avoids political discussions.