Service Level Agreements (SLAs) define performance commitments between service providers (like ISPs) and customers. Key SLA metrics include:
MTBF (Option A): Measures reliability by defining the expected average time between service failures.
MTTR (Option B): Measures availability by defining how quickly service can be restored after a failure.
TAT (Option C): Measures responsiveness in resolving customer requests or incidents.
All three are standard SLA performance specifications. Hence, the correct answer is Option D (All of the above).
[Reference:, DASCA Data Scientist Knowledge Framework (DSKF) – Data Engineering and IT Practices: SLAs and Performance Metrics., ]
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