To access the Monitoring tab and view the recordings of the PSM sessions, the user must have membership in the Auditors group or membership in the relevant Account Safes and Recording Safes with the appropriate permissions1. The user must also use the same connection method (RDP file or HTML5 Gateway) as the end user who conducted the session1. The other options are not relevant to the issue, as the user does not need to login as PSMAdminConnect, the PSM service is running if the user was able to conduct a session, and the PVWAMonitor group is not a valid group in CyberArk. References:

Monitor Privileged Sessions - CyberArk, section “The MONITORING page”