The first step in any troubleshooting process is to define the problem. This involves gathering information from various sources, such as users, network administrators, network documentation, and network monitoring tools. Defining the problem helps to narrow down the scope of the issue and identify the symptoms, causes, and effects of the problem12 References:
CWAP-403 Study Guide, Chapter 1: Troubleshooting Methodology, page 7
CWAP-403 Objectives, Section 1.1: Define the problem
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