The CompTIA Troubleshooting Methodology states that after testing the theory, the next step is to establish a plan of action to resolve the issue.

Troubleshooting Steps:

Identify the problem.

Establish a theory of probable cause.

Test the theory to determine the cause.

Establish a plan of action and implement the solution. ✅ (Correct step)

Verify full system functionality.

Document findings, actions, and outcomes.

Breakdown of Options:

A. Verify full system functionality – Happens after implementing the solution.

B. Document the findings and outcomes – Final step, happens after resolving the issue.

C. Establish a plan of action – ✅ Correct answer. Comes immediately after confirming the cause.

D. Identify the problem – First step, already completed.