An employee has a new laptop and reports slow performance when using the wireless network. Switch firmware was updated the previous night. A network administrator logs in to the switch and sees the following statistics on the switch interface for that employee:

98469 packets input, 1681937 bytes, 0 no buffer

Received 1548 broadcasts (25285 multicasts)

65335 runts, 0 giants, 0 throttles

11546 input errors, 5 CRC, 0 frame, 0 overrun, 0 ignored

0 input packets with dribble condition detected

22781 packets output, 858040 bytes, 0 underruns

0 output errors, 89920 collisions, 0 interface resets

0 babbles, 0 late collision, 0 deferred

0 lost carrier, 0 no carrier

0 output buffer failures, 0 output buffers swapped out

Which of the following is most likely the cause of the issue?