When dealing with troubleshooting and change management, the plan of action outlines the steps, risks, and mitigation strategies. A change advisory board (CAB) uses this documented plan to decide whether to approve the change.
A. Identify the problem is the first step in troubleshooting, not decision-making for CAB.
B. Develop a theory is diagnostic work, not planning.
C. Test the theory confirms causes but doesn’t provide actionable planning information.
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