A help desk technician is installing an application for a user who is in a different state. Which of the following best describes the software the technician is using for the installation?
“Remote support software allows technicians to connect to a user’s computer from another location, troubleshoot issues, install applications, and perform updates without physically being at the same site.”
Additionally, the review question section confirms:
“You are setting up a technical support help desk for a new app. What type of software should you get to help the technicians fix problems more effectively?
Answer: Remote support.”
Thus, the technician in another state uses remote support software to perform the installation.
Verified Reference:
Chapter 5: Software Applications — “Remote Support Software” (pp. 347–348).
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