A systems administrator requires access to a user’s laptop over a VPN for troubleshooting. Which of the following software types should the systems administrator use?
When a system administrator needs to troubleshoot a user’s laptop remotely, especially over a VPN, they would use remote assistance software. This allows full or partial control over the target system for diagnostic and support tasks.
“Remote assistance software enables support personnel to remotely access and control another computer to perform diagnostics or provide help, often used in IT support scenarios.” — CompTIA ITF+ Guide
Correct answer: D
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