A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A Knowledge Base is a collection of information that provides solutions to common problems or issues encountered by IT professionals. A Knowledge Base can be accessed online or offline, and can be maintained by an organization or a vendor. A help desk technician should check the Knowledge Base first before trying other methods, as it may contain the answer or a workaround for the issue3. References := CompTIA IT Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 6: Security2
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