A user has access to drives C:, D:, and F:, but cannot locate the F: drive. Which of the following should the technician do next to troubleshoot the issue?
A.
Escalate the issue because a drive could have been stolen.
B.
Split the available space on the hard disk to create a new drive.
C.
Install a new hard drive as a secondary drive and create new volumes.
The technician should first open Disk Management and determine whether the disk or volume is still recognized by Windows.
Disk Management can reveal whether the volume:
Is present but does not have a drive letter.
Has been assigned a different drive letter.
Is offline.
Is unallocated or not initialized.
Has a partition or file-system problem.
Is no longer detected by the operating system.
This follows proper troubleshooting practice: inspect the existing configuration before making destructive or unnecessary changes.
There is no evidence that hardware was stolen, so escalation for theft is premature.
Creating a new partition could alter the existing disk layout and does not locate the missing F: volume.
Installing a new hard drive is unnecessary before determining what happened to the existing volume.
CompTIA objective 5.2 includes “missing drives in OS” as a drive-troubleshooting symptom. Microsoft identifies Disk Management as the Windows utility for viewing volumes and assigning or changing drive letters.
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