According to CompTIA A+ Core 1 220-1201 objectives under Printers:
Frequent paper jams with no visible obstruction are often caused by worn or dirty feed rollers , which fail to grip and feed paper properly.
Inspecting and replacing the rollers ensures smooth paper feeding and prevents repeated jams, particularly in high-use network printers.
Why the other options are incorrect:
A. Check for firmware updates: Firmware updates address software or functionality issues, not mechanical paper feeding problems.
C. Reseat the fuser assembly: Fuser issues typically cause smudging or incomplete toner adhesion, not paper jams.
D. Clean the corona wire: The corona wire affects toner adhesion and print quality, not paper feeding.
[References:, CompTIA A+ Core 1 (220-1201) Exam Objectives – Printers: “Given a scenario, troubleshoot printer problems including paper jams, feed issues, and maintenance tasks.” , Mike Meyers’ CompTIA A+ Certification Guide, 13th Edition, Chapter on Printer Troubleshooting and Maintenance., ]
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