User at site A is reporting dropped VolP calls when using a softphone application.

However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues.

Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve

reported issue.